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CBT Nuggets - ITIL Intermedidate Lifecycle - CSI
magnet:?xt=urn:btih:DBE1CC362C74FB506F42CF0EDC8B56642C6EADB5&dn=CBT Nuggets - ITIL Intermedidate Lifecycle - CSI
磁力链接详情
Hash值:
DBE1CC362C74FB506F42CF0EDC8B56642C6EADB5
点击数:
172
文件大小:
2.33 GB
文件数量:
49
创建日期:
2016-6-1 10:51
最后访问:
2024-5-25 18:53
访问标签:
CBT
Nuggets
-
ITIL
Intermedidate
Lifecycle
-
CSI
文件列表详情
01 - Introduction.mp4 41.36 MB
02 - Terminology Ice Review.mp4 56.25 MB
03 - CSI - Purpose and Objectives.mp4 31.33 MB
04 - CSI - Scope and Business Value.mp4 52.77 MB
05 - The CSI Approach.mp4 34.64 MB
06 - CSI Principles- Service Level Management and Ownership.mp4 40.26 MB
07 - CSI Principles- Deming Cycle and Knowledge Management.mp4 43.72 MB
08 - CSI Principles- Service Measurement and Baselines.mp4 36.59 MB
09 - CSI Principles- ITSM Framework and IT Governance.mp4 41.29 MB
10 - Seven Step Improvement Process - Purpose and Objectives.mp4 50.08 MB
11 - The Seven-Step Improvement Process- Scope and Business Value.mp4 37.51 MB
12 - The Seven-Step Improvement Process- Policies and Principles.mp4 34.24 MB
13 - The Seven-Step Improvement Process- Basics.mp4 48.2 MB
14 - The Seven-Step Improvement Process Step 1 Identification.mp4 51.82 MB
15 - The Seven-Step Improvement Process Step 2 Define the Data.mp4 43.88 MB
16 - The Seven-Step Improvement Process Step 3 Gather the Data.mp4 68.67 MB
17 - The Seven-Step Improvement Process Step 4 Process Data.mp4 48.62 MB
18 - The Seven-Step Improvement Process Step 5 Analyze Data.mp4 39.41 MB
19 - The Seven-Step Improvement Process Step 6 Present and Report.mp4 72.02 MB
20 - The Seven-Step Improvement Process Step 7 Implementation.mp4 56.44 MB
21 - The Seven-Step Improvement Process Triggers, Challenges, and CSFs.mp4 62.69 MB
22 - CSI Methods and Techniques - Assessments.mp4 74.62 MB
23 - CSI Methods and Techniques - Gap Analysis.mp4 25.31 MB
24 - CSI Methods and Techniques - Benchmarking Introduction.mp4 44.24 MB
25 - CSI Methods and Techniques - Benchmarking Continued.mp4 59.23 MB
26 - CSI Methods and Techniques - Service Measurement.mp4 64.63 MB
27 - CSI Methods and Techniques - Metrics and KPIs.mp4 77.57 MB
28 - CSI Methods and Techniques - Balanced Scorecard.mp4 49.02 MB
29 - CSI Methods and Techniques - SWOT Analysis.mp4 33.42 MB
30 - CSI Methods and Techniques - ROI and Business Cases.mp4 54.21 MB
31 - CSI Methods and Techniques - Service Reporting.mp4 54.71 MB
32 - CSI Methods and Techniques - Availability Management.mp4 36.24 MB
33 - CSI Methods and Techniques - Capacity Management, BCM and ITSCM.mp4 41.96 MB
34 - CSI Methods and Techniques - Problem, Knowledge, and Risk Management.mp4 62.17 MB
35 - Organizing for CSI - Primary Roles.mp4 59.29 MB
36 - Organizing for CSI - Support Roles in the Seven-Step Improvement Process.mp4 46.81 MB
37 - Technology Considerations - ITSM Suites, Incident, Problem, Change, and Release_Deployment Management tools.mp4 56.86 MB
38 - Technology Considerations - Event, Automated Incident_Problem Resolution, and Business Intelligence Tools.mp4 56.71 MB
39 - Implementing CSI - Getting started.mp4 50.17 MB
40 - ITSM Governance.mp4 38.54 MB
41 - CSI and Organizational Change - Overview.mp4 44.11 MB
42 - Kotter's 8 Steps - Step 1 and 2 - Urgency and Guiding Coalition.mp4 34.02 MB
43 - Kotter's 8 Steps - Step 3 and 4 - Create a vision and Communicate a vision.mp4 44.44 MB
44 - Kotter's 8 Steps - Step 5 and 6 - Empower your people and Gain Quick Wins.mp4 27.06 MB
45 - Kotter's 8 Steps - Step 7 and 8 - Consolidate improvements and Institutionalize the change.mp4 39.78 MB
46 - CSI, Culture and Communication.mp4 60.55 MB
47 - Implementation Challenges, CSFs, and Risks.mp4 46.03 MB
48 - ITIL - CSI Exam Cram #1.mp4 55.42 MB
49 - ITIL - CSI Exam Cram #2.mp4 58.1 MB
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